Privacy Policy
We respect your privacy and are committed to protecting your personal information. This policy explains what data we collect and how we use it.
Information We Collect
- Contact details: Name, email, phone number and address provided when submitting a quote or contact form.
- Pet information: Species, breed, age, weight and other details required to provide a quote.
- Uploaded documents: Health certificates, vaccination records and permits.
- Usage data: Anonymous data about how visitors use our site, collected through cookies and analytics tools.
How We Use Your Information
- To provide quotes and deliver our transport services.
- To communicate with you about your booking.
- To improve our services and website.
- To comply with legal obligations.
Data Storage
We store quote and contact submissions in secure files on our server. Uploaded documents are stored in a protected directory and are not publicly accessible. We retain records for five years as required by USDA regulations.
Third‑Party Services
We use third‑party service providers such as payment processors and analytics platforms. These providers have access to personal data only as necessary to perform their functions and are obligated to protect it.
Your Rights
You may request to review, update or delete your personal information by contacting us at the email address provided on this site. We will respond within 30 days.
Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated effective date.
Effective date: October 2, 2025